Pod alarm…

I don’t have a lot of issues with the Omnipod, when I do they always seem to happen at the worst time.   I was at dinner with my Niya.  I heard Peep, Peep and Peep. I thought the peeping was coming from the kitchen, since we were sitting close to it.    When I walked outside the resturant door, the peeping sound was a lot louder.  I hoped in my car, pulled out the PDM(btw, the color screen is awesome), it read occlusion. Hum, I was a little upset.  The Pod was on my body for a little over 24 hours– the PDM deactivated the Pod.  I drove home.


The first thing I did was call Insulet.

Me: “Hello! I am calling Per PDM, my Pod has an occlusion.”

CSR: “Ok, let me start by getting your name.”

Me:  “My name is Cherise.  I live in ……”

CSR: “OK, what’s going on?”

Me:  “I had my Pod on for a over 24 hours and it’s alarming! It says it has an occlusion.”

CSR: “Ok, Did you pinch the skin when you applied the POD?”

Me: “Yes.”

CSR: “Did you check for occlusions?”

Me: “Um, I just started using insulin in Jan 2008.  I don’t think I have any skin tissue built up any where.”

CSR: “Well, you wouldn’t be able to see the skin tissue, it’s not laying on top of the skin. Do you alternate site?”

Me: “Ok, I am a little upset. Why do I have to answer the same questions everytime I call?  I am not upset with you, just a little frustrated. Yes, I alternate site.  I use my butt, back, arms, inner and outter thighs ”

CSR: “I am sorry but I have to ask you these questions.  If they see the questions weren’t answered and I send you out a new Pod, I could be terminated. ”

Me: “I understand.  Wouldn’t you feel the same way?”

CSR: “Yes, I would.”

Me: ” I am not mad at you, just upset. ”

CSR: “I am going to send you a new Pod.  Do you want me to send it now or with your next shipment?”

Me: “I would have to wait another 3 months, please send it now.”

CSR: “Thank you! Have a nice night.”

I am sorry, I didn’t mean to go off on the lady but the last thing I want is someone giving me the third degree about replacing a Pod. Look in your records…I haven’t I called about this before?  I have other things to worry about…hint: diabetes


Be Blessed



About Cherise

Diabetes (Type 1.5/LADA) has been living with me for about 4 years. I am using the Omnipod insulin delivery system and I love it. I am not going to say I don't have a bad pod every once in a while because it does happen. I am a wife, mother and I work full time. Thank you for stopping by please feel free to browse and leave a comment! View all posts by Cherise

3 responses to “Pod alarm…

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