Category Archives: insulin pumps

Dear Insulet

Dear Insulet-

Hello! I haven’t written a letter to you in a while. It’s been an awesome month on the Pod.  I really enjoy the new PDM.  I love Co-pilot, I don’t have to feel gulity about not logging.  The spreadsheets and the log sheets are awesome.  Thank you for the upgrades.  I am not writing to you to complain about the Omnipod.  I am writing to you because a few weeks ago a competitor by the name of Medingo, made it’s debut.  Although I like a few features about the SOLO.   I am satisfied with the updates and the improvements that have been made so far with the Omnipod.  I just have a couple of questions.

1. When will the smaller Pod be available?

2. When will the CGM be integrated?

I stand by the Omnipod system 100%!  I have been told by a few people it’s in the works, just a little curious:) 

Be Blessed



OmniPod and PDM=Failure

Usually, if my pod is on my hip I try to restrain from doing any exercises that requires me to lay on my hip. I decided to test my Pod. I did the side leg lefts and a few other exercises. When the class ended, I touched my pod and it was still intact. I was stoked. I made it through class without the pod falling off. After all, I was told the Omnipod is durable and should stay on during exercises.

On my way home I felt a burning sensation, I knew something wasn’t right. I checked my bg, 79. Yes! Good to go. I bolused for dinner. I ate dinner. I was about to jump in the shower. I noticed the adhesive to the Pod was coming up. I tried fixing the adhesive, I couldn’t get it to lay down–that’s odd.. in between the adhesive I noticed the cannula came out. WTH?!? No alarm!!! I grabbed the Omnipod manual. I went to chapter 10 of the manual, no mention of an alarm for the cannula/pod.


I called Insulet. I spoke to a very nice CSR. I told her the situation. She said it’s odd the PDM or the POD didn’t alarm. I asked if the POD/PDM should alarm. She said she knows it alarms for an occlussion. I told her it was odd it didn’t alarm when the cannula came out. Plus, there isn’t any mention of an alarm for the cannula in the manual. What if I didn’t take a shower?!? I wouldn’t have noticed it. She said she was sorry, didn’t understand why the Pod/PDM didn’t alarm. she would send me out another Pod. She asked, “The site you put your pod–is it muscle, lean or fat.” I busted out laughing. What does that have to do with the Pod/PDM not alarming?!? She said she has to ask the questions. I told her not to worry about sending me another Pod. I had to change my Pod tonight. I told her thank you. The call ended.

Do you use Omnipod System or Traditional Pump. Does your PDM or Pump alarm when your infusion set disconnect’s?

Ps- I really LOVE my pod. I just think it should alarm if it disconnects.

Be Blessed


April Showers, May Flowers, June PDM

I am “patiently” waiting the arrival of the New/improved PDM for the Omnipod Insulin Deliver System.  I pre-orderedthe PDM the begining of the May.  Days are going by slow, the time is moving slowly and the month is dragging.   My next shipment of Pods are due to ship on June 3; hope the New PDM comes along with it.

  Am I acting acting like a spoiled brat?  Yes, guess what “I DON’T CARE”. 


On a dry note: Check out what other Podders are saying about the PDM at TuDiabetes and Diabetesmine.

Have you received the New PDM? If so, what do you think?

Be Blessed


1 Year Podding….


My first day Podding



May 14, 2008 (my first blog as a podder)-

I am a Pod wearer! The site shown above is my stomach (first Pod site). So far so good! I am still a little confused on a few things but I’ll figure them out as I go along. I can swim, bike ride and whatever else I want

My NP was really helpful. The hardest thing for me to do was tell the PDA to insert the cannula; the fear if the unknown. YIPPEE, It was pretty much pain free. I was amazed, it did not hurt. MDI’s (multiple daily injections) hurt at times, I really disliked injecting myself 4 times a day. I can eat and sleep w/o worrying about a shot.

I am a little stuck on stupid when it comes to the basal settings; I’ll learn more the longer I use the Pod. I have to get use to the PDA thinking for me, not to over think everything. I am going to have a list of questions prepared for my next appointment.

I told my NP how nervous and excited I am about using the Pod. He reassured me I would get it down pat. I know I will get frustrated, I will hang in there. I know I made the right choice for myself .



The Present Day-I do not miss 4-5 MDI’s or the yo-yo bg’s.   I do enjoy the Omnipod.  I love the wireless feature.  I just love the darn thing.    I’ve had a few issues with the Omnipod system, not the pods but with the PDM.   The PDM reset itself at the airport and wouldn’t allow me to bolus before a meal.  I honestly don’t have too many complaints. 

I know there are a lot of people who dislike the Omnipod— for every person you find who dislikes the pod you’ll find 10 more people who love it.  There are a lot of flaws, in time those flaws will be fixed.

Knowing what I know now, I still would’ve picked the Omnipod.  Overall, I am thankful for the Omnipod.  I wouldn’t change Podding for anything; besides a new pancreas.  I LOVE IT!  I would recommend it to anyone. 


Be Blessed


One Happy Podder

Do you want to see my Butt or my Pod?!?

 I was at work talking about Diabetes to a couple of co-worker’s.  I decided to explain what the difference between T-1 and T-2.  

 Co-worker (A): “OMG, I didn’t know you are a diabetic. You poor thing.”

Me: “No worries, it’s ok. No big deal.  I have the slow onset of Type 1/LADA. ”

Co-worker (B):  “Do you take pills or insulin shots?”

Me: “I am on an insulin pump.”

Co-worker (A and B): “Oh no!”

Me: “It’s ok. I’m ok seriously.  I am not dying.”

Co-worker (B): “Where is your pump?”

Me: “It’s right here (pointing to the outside of my butt cheek.”

Co-worker (A): “So, can you move it?”

Me: “Yes.”

Co-worker A and B had a puzzled look on their face.  I tried explaining the Omnipod, they didn’t get it.  I asked if they wanted to see it. They said sure.  I closed the door.  I still can’t believe I did this–I pulled my pants down and showed them the Omnipod and the side of my BUTT cheek.  hahaha BTW, Co-worker A&B are females.  I explained the Omnipod system and they understood. 

Geesh, the things you have to do it get people to understand what living with Diabetes is like.



Be Blessed


I ordered mine. I’m broke.

Monday, I woke up to my alarm going off at 4:45 am, usually time. I hit the snooze button on the alarm clock, turned over, went back to sleep.  I woke up to the sound of the alarm on my iPhone going off. I hit the snooze button on it., rolled over and went back to sleep. I finally woke, looked at the calendar on the iphone.  Time to call Insulet, need to order my new PDM.  I scheduled the alarm on the calendar to go off at 7 am (PST). 





I was a overly excited. I called Insulet at 5:15 (PST), I wasn’t sure what time Insulet opened. They didn’t open until 8:30 am.  I was a little disappointed:( I wanted to order my PDM and I do not want to wait.  I jumped in the shower, combed my hair and ironed my clothes. I called Omnipod at 8:30 am (EST); 5:30 am (PST).  I let the CSR rep know I wanted to order the new PDM.

CSR Rep: “Hello! are you a new or are you already in service with us?”

Me: “I am already on service with you.  I am calling to order the new PDM for the Omnipod system.”

CSR: “What state do you live in?”

Me: “California”

CSR: “Please hold, let me get you to the correct dept”

CSR rep 2: “How are you doing today?”

Me:  “I am doing GREAT! I would like to know if the new PDM is available? if so, I would like to order it”

CSR 2: “What’s your name?”

Me: Cherise S.

I verified my address and DOB.

CSR 2: “It doesn’t look like you are eligible for a free upgrade. Your not in the 45 day window”

Me: “I know–I am not eligible for the upgrade, I’ve been Podding for almost a year.”

I told her I didn’t care about paying OOP for the PDM. I gave her my CC info, verified my address and now I am $147 and some change broke.  I don’t care either. I’m excited. I can’t wait to see the colored screen.  The only thing I have a small issue with is waiting until the middle of June; I’ll get over it. 

I can’t wait, Christmas in June.

Amy T (diabetesmine) has  the PDM specific’s on her blog. Make sure you go check it out.


  Be Blessed


Dear Omnipod….

Dear Omnipod (Insulet Corp),

I am writing this letter due to the lack of patient care offered by your customer service.  When I call for a POD refill there is always an issue with my insurance.  What’s the deal??? I have been having the same insurance since May of 2008 and nothing has changed.  I still have the same insurance I had last month and to be honest with you, I’ll have the same insurance for the next 4 years of my life.  I am always told I need a prior auth.  The last CSR I spoke to said no prior auth was needed.  I called this month, the story changed again.  Per Rep____ I need a prior auth because of the billing codes…yadda, yadda, yadda…Can we get it together PLEASE!  Auth or no auth, figure it out.    

 I moved in Auguest of 2008.  I called your CSR’s, updated my address and phone number.  Why are you still sending pod’s to my old address? I’ve updated my address several times…hopefully you’ll get it right this time.

It’s a shame your customer service is lacking and on a scale of 1 to 10.  I would give you all a 3.5. 

The Army taught me about the  5 “p”‘s  of success….Proper training, Prevents a Piss, Poor Performance!!!! Please get your house in order!!



Pod lover, Can’t stand  your Customer Service

***I had to get that off my chest*****