Monday, I woke up to my alarm going off at 4:45 am, usually time. I hit the snooze button on the alarm clock, turned over, went back to sleep. I woke up to the sound of the alarm on my iPhone going off. I hit the snooze button on it., rolled over and went back to sleep. I finally woke, looked at the calendar on the iphone. Time to call Insulet, need to order my new PDM. I scheduled the alarm on the calendar to go off at 7 am (PST).
I was a overly excited. I called Insulet at 5:15 (PST), I wasn’t sure what time Insulet opened. They didn’t open until 8:30 am. I was a little disappointed:( I wanted to order my PDM and I do not want to wait. I jumped in the shower, combed my hair and ironed my clothes. I called Omnipod at 8:30 am (EST); 5:30 am (PST). I let the CSR rep know I wanted to order the new PDM.
CSR Rep: “Hello! are you a new or are you already in service with us?”
Me: “I am already on service with you. I am calling to order the new PDM for the Omnipod system.”
CSR: “What state do you live in?”
CSR: “Please hold, let me get you to the correct dept”
CSR rep 2: “How are you doing today?”
Me: “I am doing GREAT! I would like to know if the new PDM is available? if so, I would like to order it”
CSR 2: “What’s your name?”
Me: Cherise S.
I verified my address and DOB.
CSR 2: “It doesn’t look like you are eligible for a free upgrade. Your not in the 45 day window”
Me: “I know–I am not eligible for the upgrade, I’ve been Podding for almost a year.”
I told her I didn’t care about paying OOP for the PDM. I gave her my CC info, verified my address and now I am $147 and some change broke. I don’t care either. I’m excited. I can’t wait to see the colored screen. The only thing I have a small issue with is waiting until the middle of June; I’ll get over it.
I can’t wait, Christmas in June.
Amy T (diabetesmine) has the PDM specific’s on her blog. Make sure you go check it out.